Payment policy
1. Introduction
At tidora.se we strive to make your payment experience as simple, fast and
secure as possible. This payment policy describes the payment methods we accept, how payments are processed, and what you can expect when purchasing.

2. Accepted payment methods
We offer several secure and reliable payment options to make your shopping experience as smooth as possible. The following payment methods are accepted with us:
● Credit and debit cards: Visa, MasterCard, American Express (Amex)
● Digital wallets: Apple Pay, Google Pay
● Installment payment: Klarna (Pay now, Pay later, or Installment payment)
● Alternative payments: Shop Pay, UnionPay
All payments are handled via encrypted and secure payment solutions to protect your
payment details.

3. Payment process
When you complete your purchase on tidora.se you will be redirected to the selected
the payment solution's secure page to complete the payment. Once the payment is approved, we will send an order confirmation to the email address you provided at the time of purchase.
Please note that some payment methods, such as Klarna, may require a credit report or
other checks before the payment can be approved.

4. Payment terms
All prices on tidora.se are shown in Swedish kronor (SEK) and include VAT. When you
By placing an order, you agree to pay the stated price for the products, including
any shipping costs and applicable taxes. For international orders,
Additional fees, such as customs and VAT, may apply and these are covered by you as the customer.

5. Secure payment
To ensure that your payment information is processed securely, we use
SSL (Secure Socket Layer) encryption on our website, and we work with trusted
payment services. Your payment information is handled directly by our
payment service providers and is never stored on our servers.

6. Refunds
In the event of an approved return or complaint, we will refund the amount you paid for
products. Refunds will be made to the same payment method used for purchase and will be processed as quickly as possible, but no later than 14 business days after we receive the return or confirm the complaint. Please note that it may take a few more days for the refund to appear in your account, depending on your bank or payment provider.

7. Cancelled payments
If your payment is not approved (e.g. if the card is not covered or
payment information is incorrect) the order will not be processed. We
recommends that you double-check your payment details or contact your bank in case
problems. If necessary, you can also contact us at support@tidora.se for help with
payment issues.

8. Invoice payment with Klarna
If you choose to pay via Klarna invoice, an invoice will be sent to the
email address you provided when purchasing. You can choose to pay the invoice within 14 days, pay
later, or split the payment according to Klarna's terms. When using Klarna,
Klarna's own terms of use and privacy policy.

9. Partial payment
We offer the option to split the payment via Klarna. If you choose this option
you will enter into an agreement with Klarna for partial payment, and Klarna is responsible for
You can view your installments and payment plan by logging into Klarna's portal.

10. Payment questions
If you have any questions about payments or need help making a payment, please contact us at support@tidora.se, and we will be happy to help you.